Somfy Sunea & Orea tubular motor repair | Radio RTS & io | awning

Somfy Sunea & Orea tubular motor repair - specialist company for radio motors (RTS & io) for cassette awnings & counter-pull systems
Important note – repair service
This offer is exclusively a repair service. No tubular motor is sold.
The subject of the contract is the professional repair of the tubular motor sent in by the customer. The motor sent in remains the property of the customer at all times.
By sending in the motor, the customer commissions the repair service and demands that this begins before the cancellation period expires.
 
 
 
Your Somfy tubular motor tells:
 
“I am the radio motor for the perfect shade – precise, quiet and reliable.”
 
“At Thomas Reh, my electronics were tested and prepared for precise use in awning mechanisms with counter-pull.”
 
 
 
The specialized Somfy radio motor for cassette awnings
 
The Sunea and Orea radio motors from Somfy - available as RTS and io versions - are specially developed for use in cassette awnings and counter-pull systems. They combine precise limit-setting technology with modern radio control and ensure smooth operation when the awning is extended and retracted.
 
These motors can be conveniently controlled using a handheld transmitter or via smart home systems such as Somfy TaHoma and Connexoon. The io version can also be operated via smartphone or tablet, which offers maximum flexibility in everyday life.
 
Every motor is tested, adjusted and tested for function in a specialist company – “tested” for the next use under sun, wind and weather.
 
 
 
Advantages compared to a new purchase
 
 
 
Sustainable: Environmentally friendly repairs instead of buying new – proven radio technology remains in use.
 
 
Cost-saving: Repair cheaper than buying new, no new installation required.
 
 
No relearning: Existing handheld transmitters and smart home systems (e.g. Somfy TaHoma or Connexoon) remain connected unless a factory setting is necessary.
 
 
Reliable: Electronics are tested, recalibrated and tested for radio range if an existing radio handheld transmitter is included.
 
 
Compatible: Supports both RTS and Somfy io standards, ideal for retrofit and mixed systems.
 
 
tested: After repairs, each motor is tested for function, limit positions and possibly radio stability.
 
 
 
 
This repair applies to the following error patterns
 
 
 
The awning extends, but only retracts with slight pressure
 
 
Motor runs, hums or responds with a delay
 
 
Clear “clack” noise when changing direction
 
 
 
 
Repair process
 
 
 
An order: Select the appropriate motor model and complete the order.
 
 
Sending: Send in the defective motor properly packaged (shipping costs for buyer).
 
 
Repair: Professional repairs within 1-2 working days.
 
 
Return shipping: Return shipping is generally possible, but only at the usual package costs if the motor sent in is packaged in a stable, space-saving and safe manner for transport. In the case of bulky or inadequate packaging (e.g. tube or bulky goods boxes), I reserve the right to invoice the additional costs of return shipping separately.
 
 
 
 
Processing time & shipping time
 
 
 
The motor will be repaired no later than the following working day after receipt of the goods.
 
 
The return usually takes place within another working day.
 
 
Processing time may vary depending on platform and shipping method; exact information will be provided when the order is placed.
 
 
 
 
Important requirements
 
 
 
Repair only for selected Somfy models (see variant list)
 
 
No repairs in the event of total damage (e.g. water damage, burnt out windings, defective gears or brakes, as well as overvoltage damage)
 
 
The motor must not have been opened or tampered with
 
 
 
 
Product safety and quality
 
All repairs are carried out in accordance with the relevant safety standards and ensure that the motor functions properly. Changes to the house installation may only be made by qualified electricians.
 
 
 
Service & Extras
 
Upon request, I offer a rental cable for adjusting or resetting the motor. Please contact us in advance.
 
 
 
Warranty
 
A statutory warranty of 2 years applies exclusively to the installed spare parts.
 
A warranty on the entire motor or other components is excluded.
 
 
 
Sustainability & Second Life
 
Every repair extends the lifespan of your motor, reduces electronic waste and saves valuable resources.
 
In our “Second Life” section you will also find refurbished motors as a replacement solution.
 
 
 
Legal notice
 
Smart Home Thomas Reh is an independent company and is not affiliated with Somfy Activités SA. The mention of the name “Somfy” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, registered electrical engineering trade. Repairs are carried out exclusively in accordance with the applicable craft regulations. Responsible supervisory authority: Freiburg Chamber of Crafts, Bismarckallee 6, 79098 Freiburg im Breisgau.
 
 
 
Corresponding reference number on the nameplate:
 
Orea 50 RTS 6/17:
5005472
 
Orea 50 RTS 10/17:
5005473
 
Orea 50 RTS 15/17:
5005474
 
Orea 50 RTS 20/17:
5005475
 
Orea 50 RTS 25/17:
5005476
 
Orea 50 RTS 30/17:
5005477F - 980975C - 5005477E - X980975B
 
Orea 50 RTS 35/17:
5005478F - 980978C - 980978 - 500547E - X980978B - 5005478E - 980978B
 
Orea 50 RTS 40/17:
5005479F - 980981F - 5005479G - 5005479
 
Orea 50 RTS 50/12:
5005480
 
Orea 60 RTS 55/17:
5005461 - 990218C
 
Sunea 50 io 35/17:
5063121
 
Sunea 50 io 40/17:
5063122
 
Sunea 50 io 50/12:
5063123