Somfy LT50/60 tubular motor repair | Emergency hand crank NHK CSI RDO | Roller gate

Somfy LT50/60 tubular motor repair - specialist company for roller doors & awnings with an emergency hand crank (NHK / CSI / RDO)
Important note – repair service
This offer is exclusively a repair service. No tubular motor is sold.
The subject of the contract is the professional repair of the tubular motor sent in by the customer. The motor sent in remains the property of the customer at all times.
By sending in the motor, the customer commissions the repair service and demands that this begins before the cancellation period expires.
 
 
 
Your Somfy tubular motor tells:
 
“I am the motor you can rely on – even when the power goes out.”
 
“I use my emergency hand crank to keep the roller shutter moving and protect what lies behind it.”
 
“With Thomas Reh I regained my strength and security – ready for the next goal.”
 
 
 
The reliable Somfy motor with emergency hand crank
 
The LT series from Somfy in the LT50 and LT60 variants is one of the robust tubular motors for roller shutters and large awnings. Its integrated emergency hand crank (NHK) enables manual opening or closing even in the event of a power failure - a crucial safety advantage in commercial and private areas.
 
The CSI and RDO versions have additional mechanisms for power transmission and locking protection, which ensure precise movement and high operational safety. These motors are particularly durable and can in most cases be professionally refurbished and put back into operation.
 
 
 
Advantages compared to a new purchase
 
 
 
Sustainable: Environmentally friendly repairs instead of buying new – proven mechanics remain in use.
 
 
Cost-saving: Repair cheaper than buying new, no conversion or adjustment of the gate control required.
 
 
Can be operated manually: Thanks to the integrated emergency hand crank, the roller shutter remains functional even in the event of a power failure - without any loss of safety.
 
 
Reliable: Technology or electronics – robust and long-term stable, tested for perfect function.
 
 
Compatible: Suitable for roller shutters and awnings with NHK, CSI, RDO or Sunea io CSI drive systems.
 
 
 
 
This repair applies to the following error patterns
 
 
 
Roller shutter only opens partially or requires manual assistance to raise
 
 
The awning extends, but only retracts with slight pressure
 
 
Motor runs, hums or responds with a delay
 
 
Clear “clack” noise when changing direction
 
 
 
 
Repair process
 
 
 
An order: Select the appropriate motor model and complete the order.
 
 
Sending: Send in the defective motor properly packaged (shipping costs for buyer).
 
 
Repair: Professional repairs within 1-2 working days.
 
 
Return shipping: Return shipping is generally possible, but only at the usual package costs if the motor sent in is packaged in a stable, space-saving and safe manner for transport. In the case of bulky or inadequate packaging (e.g. tube or bulky goods boxes), I reserve the right to invoice the additional costs of return shipping separately.
 
 
 
 
Processing time & shipping time
 
 
 
The motor will be repaired no later than the following working day after receipt of the goods.
 
 
The return will take place within another working day.
 
 
Processing time may vary depending on platform and shipping method; exact information will be provided when the order is placed.
 
 
 
 
Important requirements
 
 
 
Repair only for selected Somfy models (see variant list)
 
 
No repairs in the event of total damage (e.g. water damage, burned out windings, defective gearbox or brake)
 
 
The motor must not have been opened or tampered with
 
 
 
 
Product safety and quality
 
All repairs are carried out in accordance with the relevant safety standards and ensure that the motor functions properly. Changes to the house installation may only be made by qualified electricians.
 
 
 
Service & Extras
 
Upon request, I offer a rental cable for adjusting or resetting the motor. Please contact us in advance.
 
 
 
Warranty
 
A statutory warranty of 2 years applies exclusively to the installed spare parts.
 
A warranty on the entire motor or other components is excluded.
 
 
 
Sustainability & Second Life
 
Every repair extends the lifespan of your motor, reduces electronic waste and saves valuable resources.
 
In our “Second Life” section you will also find refurbished motors as a replacement solution.
 
 
 
Legal notice
 
Smart Home Thomas Reh is an independent company and is not affiliated with Somfy Activités SA. The mention of the name “Somfy” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, registered electrical engineering trade. Repairs are carried out exclusively in accordance with the applicable craft regulations. Responsible supervisory authority: Freiburg Chamber of Crafts, Bismarckallee 6, 79098 Freiburg im Breisgau.
 
 
 
Corresponding reference number on the nameplate:
 
Jet 8/17 NHK:
5104944
 
Jet 10/17 NHK:
200907
 
Meteor 20/17 NHK:
9920611
 
Gemini 25/17 NHK:
200914
 
Mariner 40/17 NHK:
992124
 
Sirius 80/12 NHK:
992736
 
Taurus 120/12 NHK:
200959
 
RDO 50 CSI 25/17:
5055384
 
RDO 50 CSI 40/17:
5055387
 
RDO 60 CSI 60/12:
200962 - 2000952