Somfy Altus tubular motor repair | Radio RTS & io | Awning & roller shutters
Somfy Altus tubular motor repair – specialist company for radio motors (RTS & io) for awnings & roller shutters
Important note – repair service
This offer is exclusively a repair service. No tubular motor is sold.
The subject of the contract is the professional repair of the tubular motor sent in by the customer. The motor sent in remains the property of the customer at all times.
By sending in the motor, the customer commissions the repair service and demands that this begins before the cancellation period expires.
Your Somfy tubular motor tells:
“I am the radio motor that provides shadows – precise, quiet and reliable.”
“At Thomas Reh, my electronics were tested, calibrated and adjusted to the perfect interaction with sun, wind and control.”
The proven Somfy radio motor for awnings and roller shutters
The Altus radio motors from Somfy – available as RTS and io versions – are among the tried and tested radio drives for awning and roller shutter systems. They combine long-lasting motor technology with modern radio communication and enable convenient control via hand-held transmitters, timers or smart home systems.
Using io technology, Altus motors can be integrated directly into mobile applications so that they can also be controlled via smartphone or tablet. This means that operation remains comfortable and future-proof, even in older installations.
All motors are tested by a specialist company, tested for function and limit positions and leave the workshop “tested” and ready for use.
Advantages compared to a new purchase
- Sustainable: Environmentally friendly repairs instead of buying new – proven radio technology remains in use.
- Cost-saving: Repair cheaper than buying new, no new installation required.
- No relearning: Existing handheld transmitters and smart home systems (e.g. Somfy TaHoma or Connexoon) remain connected unless a factory setting is necessary.
- Reliable: Electronics are tested, recalibrated and tested for radio range if an existing radio handheld transmitter is included.
- Compatible: Supports both RTS and Somfy io standards, ideal for retrofit and mixed systems.
- tested: After repairs, each motor is tested for function, limit positions and possibly radio stability.
This repair applies to the following error patterns
- The awning extends, but only retracts with slight pressure
- Roller shutters go down, but only go up again with support
- Motor runs, hums or responds with a delay
- Clear “clack” noise when changing direction
Repair process
- An order: Select the appropriate motor model and complete the order.
- Sending: Send in the defective motor properly packaged (shipping costs for buyer).
Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany. - Repair: Professional repairs within 1-2 working days.
- Return shipping: Return shipping is generally possible, but only at the usual package costs if the motor sent in is packaged in a stable, space-saving and safe manner for transport. In the case of bulky or inadequate packaging (e.g. tube or bulky goods boxes), I reserve the right to invoice the additional costs of return shipping separately.
Processing time & shipping time
- The motor will be repaired no later than the following working day after receipt of the goods.
- The return usually takes place within another working day.
- Processing time may vary depending on platform and shipping method; exact information will be provided when the order is placed.
Important requirements
- Repair only for selected Somfy models (see variant list)
- No repairs in the event of total damage (e.g. water damage, burnt out windings, defective gears or brakes, as well as overvoltage damage)
- The motor must not have been opened or tampered with
Product safety and quality
All repairs are carried out in accordance with the relevant safety standards and ensure that the motor functions properly. Changes to the house installation may only be made by qualified electricians.
Service & Extras
Upon request, I offer a rental cable for adjusting or resetting the motor. Please contact us in advance.
Warranty
A statutory warranty of 2 years applies exclusively to the installed spare parts.
A warranty on the entire motor or other components is excluded.
Sustainability & Second Life
Every repair extends the lifespan of your motor, reduces electronic waste and saves valuable resources.
In our “Second Life” section you will also find refurbished motors as a replacement solution.
Legal notice
Smart Home Thomas Reh is an independent company and is not affiliated with Somfy Activités SA. The mention of the name “Somfy” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, registered electrical engineering trade. Repairs are carried out exclusively in accordance with the applicable craft regulations. Responsible supervisory authority: Freiburg Chamber of Crafts, Bismarckallee 6, 79098 Freiburg im Breisgau.
Corresponding reference number on the nameplate:
Altus 50 RTS 10/17:
5005428F - 9003034 - 5005428C - 980942
Altus 50 RTS 15/17:
5005429E
Altus 50 RTS 30/17:
980950 - 5005432F
Altus 50 RTS 35/17:
5005433C - 980952 - 5005433D - 05V348659
Altus 50 RTS 40/17:
5005434C - X980954
Altus 50 RTS 50/12:
5005435C - X980956
Altus 60 RTS 55/17:
5005453D - X990206D
Apollo 30/17 RTS:
991744A
Solus 20 Radio KIT:
X982417
Tubular motor fault diagnosis
Troubleshooting promise for tubular motors
Is your tubular motor no longer responding, only moving briefly or acknowledging it with a typical “clack” noise? Not every fault means the unit is beyond economical repair.In many cases, motors can be sent in and repaired directly. However, if the error patterns are unclear or borderline, I recommend a brief preliminary phone consultation. This makes it possible to assess in advance whether a repair seems realistic or whether there may be a total loss.
Following prior consultation, my fault-diagnosis guarantee applies: I carefully assess the submitted tubular motor for repairability. If a repair is technically impractical or not economically viable, you will only be charged the agreed fault-diagnosis fee of €30 plus possible return shipping.
In any case, you will receive a transparent professional assessment and then decide for yourself how to proceed.
Frequently asked questions about tubular motor diagnosis
Do I have to call before each submission?
No. Many motors can be sent in directly. However, if the error patterns are unclear or unusual, a telephone consultation is recommended.When does the fault-diagnosis guarantee apply?
The promise applies after prior agreement if repairability is to be tested.What happens in the event of a total loss?
If a repair is not worthwhile, you will only be charged the fault-diagnosis fee of €30 plus possible return shipping.Adjustment and reset cable rental for motors
Resetting a tubular motor and setting the limit positions – optional adjustment cable rental
To restore the factory settings or readjust the limit positions, many 230 V tubular motors may require an adjustment cable. This is particularly useful when the reset sequence has to be activated at the circuit breaker (fuse) and the motor is neither visible nor within hearing distance.
Many drives confirm the reset with a clicking sound or a brief movement of the motor. A universal adjustment and reset cable available for rental lets you carry out commissioning or resetting in a more controlled manner without repeatedly moving between the motor and the fuse box.
The rental cable is not included with this motor offer, but can be ordered separately from the shop, subject to availability.
Further information:
View the universal adjustment and reset cable rental