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Simu T5S E tubular motor repair | electronic | obstacle & frost detection

Simu T5S E tubular motor repair | electronic | obstacle & frost detection

From €41.50Price
Sales Tax Included | 
Simu T5S E tubular motor repair – specialist workshop for electronic roller shutter motors with obstacle & frost detection


 


Your Simu tubular motor says:


“I am the motor that notices when something gets stuck – thanks to my intelligent obstacle and frost detection.”


“At Thomas Reh’s workshop, I learned once again how to stop precisely and run safely – whether in winter frost or under heavy resistance.”


 


The electronic SIMU technology


The T5S E motor series are among the most advanced electronic drives from SIMU – a brand of the Somfy Group. They operate with automatic limit detection and intelligent torque control. Thanks to integrated safety functions such as obstacle and frost detection, they reliably protect roller shutters and systems from damage and overload.


These motors are commonly installed in premium roller shutter systems and door control applications. As many models are no longer available new, or must remain integrated into existing control systems, a professional repair is often the most economical and sensible option.


 


Advantages compared to a new purchase


     
 
  • Sustainable: Environmentally friendly repair instead of replacement – proven technology stays in use.
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  • Cost-saving: Repair is cheaper than buying new, with no system conversion or new controller required.
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  • Automatic limits: After refurbishment, the electronic limit detection remains intact – provided no factory reset was required.
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  • Reliable: Electronics are tested to ensure precise running behaviour and accurate limit detection.
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  • Compatible: Suitable for roller shutter systems with WT and SIMU controls as well as Somfy Group smart home environments.
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  • Also for RolMotion models: Repair is often possible, even when specialised parts are required. The additional effort is justified to avoid costly system conversions.
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Applicable for the following fault patterns


     
 
  • Roller shutter lowers normally but only rises with manual assistance
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  • Motor runs, hums or reacts with delay
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  • Significant “click” noise when changing direction
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Repair process


     
 
  • Order: Select the correct motor model and complete the order.
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  • Shipping: Send the defective motor well-packed (shipping costs borne by the customer).
    Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany.
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  • Repair: Professional refurbishment within 1–2 working days.
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  • Repair: Professional refurbishment within 1–2 working days.
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  • Return shipping: Return shipping is generally possible, but only at standard parcel rates if the motor is securely and compactly packed. For bulky or insufficient packaging (e.g. tube or oversized boxes), I reserve the right to invoice additional return shipping costs.
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Processing time & shipping time


     
 
  • The motor is repaired no later than the next working day after arrival.
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  • Return shipping usually takes place within one additional working day.
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  • Processing time may vary depending on platform and shipping method; exact information is provided upon order.
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Important requirements


     
 
  • Repair only for selected Simu models (see variant list)
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  • No repair in cases of total damage (e.g. water damage, burnt windings, defective gearbox or brake, or overvoltage damage)
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  • Motor must not have been opened or tampered with
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Product safety and quality


All repairs are performed according to the relevant safety standards and ensure full functional reliability of the motor. Changes to household electrical installations must only be carried out by qualified electricians.


 


Service & extras


On request, I offer a loan cable for setting or resetting the motor. Please contact me in advance.


 


Warranty


A statutory warranty of 2 years applies exclusively to the installed replacement parts.


No warranty is provided for the entire motor or other components.


 


Sustainability & second life


Every repair extends the lifespan of your motor, reduces electronic waste and conserves valuable resources.


In our “Second Life” section, you will also find refurbished motors as replacement options.


 


Legal notice


SIMU is a brand of SIMU SAS (Somfy Group). Smart Home Thomas Reh is not affiliated with SIMU SAS or the Somfy Group. The use of the name “SIMU” serves solely to describe the service offered. Smart Home Thomas Reh is an independent, registered craft business in the electrical engineering trade.
Repairs are performed exclusively according to applicable craft regulations. Responsible supervisory authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg im Breisgau.


 


Associated reference numbers on the type plate:


T5S E 8/17:
2009425


T5S E 10/17:
2009426


T5S E 15/17:
2009427


T5S E 20/17:
2009428


T5S E 25/17:
2009429


T5S E 35/17:
2009430
Quantity

  • Fehler-Findung Rohrmotor: Diagnose

    Troubleshooting Promise for Tubular Motors

    Is your tubular motor no longer responding, only moving briefly, or making a typical "click" sound? Not every defect automatically means a total economic loss.

    In many cases, motors can be sent in directly and repaired. In the event of unclear or borderline fault symptoms, however, I recommend a telephone pre-assessment. This allows us to estimate in advance whether a repair appears realistic or whether a total loss may be present.

    After prior consultation, my Troubleshooting Promise applies: I carefully inspect the submitted tubular motor for repairability. If repair is not technically reasonable or economically viable, only the agreed troubleshooting flat rate of €35 plus any return shipping costs will be charged.

    In any case, you will receive a transparent professional assessment and can then decide yourself on the next steps.

    Frequently Asked Questions about Tubular Motor Diagnosis

    Do I need to call before every shipment? No. Many motors can be sent in directly. However, in the case of unclear or unusual fault symptoms, a telephone consultation is recommended.

    When does the Troubleshooting Promise apply? The promise applies after prior coordination if repairability is to be assessed.

    What happens in the event of a total loss? If repair is not reasonable, only the troubleshooting flat rate of €20 plus any return shipping costs will be charged.

  • Einstell- & Reset-Leihkabel für Motoren

    Reset tubular motor & set end positions – optional rental cable

    For resetting to factory settings or re-adjusting the end positions, many 230V tubular motors may require a setting cable – especially when the reset sequence must be triggered via the circuit breaker (fuse) and the motor is not within sight or hearing range. Many drives confirm the reset with a clicking sound or a brief motor movement. With a universally applicable setting & reset rental cable, commissioning or resetting can be carried out in a more controlled manner without having to switch repeatedly between the motor and the fuse box. The rental cable is not included in this motor offer but can be ordered separately in the shop, subject to availability. Further information: View universal setting & reset rental cable

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