Elero T Series VariEco NHK Tubular Motor Repair | Emergency hand crank | Roller gate
Elero T Series VariEco NHK tubular motor repair – specialist company for rolling shutters with emergency hand crank (NHK)
Important note – repair service
This offer is exclusively a repair service. No tubular motor is sold.
The subject of the contract is the professional repair of the tubular motor sent in by the customer. The motor sent in remains the property of the customer at all times.
By sending in the motor, the customer commissions the repair service and demands that this begins before the cancellation period expires.
Your Elero tubular motor tells:
“I am the motor you can rely on – even if the power goes out.”
“I use my emergency hand crank to keep the roller shutter moving – reliable, robust and safe.”
“At Thomas Reh my mechanics were refurbished, tested and readjusted – ready for many more uses.”
The reliable Elero motor with emergency hand crank
The VariEco NHK motors of the Elero T series are mechanically controlled drives for roller shutters and large systems. Its integrated emergency hand crank (NHK) enables manual opening or closing in the event of a power failure - a decisive advantage in safety-relevant or weather-dependent applications.
The motors are characterized by their precise limit position adjustment, robust construction and extremely smooth running. They are easy to maintain, durable and in most cases can be professionally refurbished and put back into operation. This means existing systems remain fully functional without having to completely reinstall them.
Advantages compared to a new purchase
- Sustainable: Environmentally friendly repairs instead of buying new – proven mechanics remain in use.
- Cost-saving: Repair cheaper than buying new, no conversion or adjustment of the control system required.
- Can be operated manually: Thanks to the integrated emergency hand crank, the roller shutter remains functional even in the event of a power failure - without any loss of safety.
- Reliable: Mechanical technology – robust and long-term stable, tested for perfect function.
- Compatible: Suitable for roller doors with NHK drive systems from Elero.
- Also for older models: Repairs are often possible after the problem has been clarified beforehand.
This repair applies to the following error patterns
- Roller shutter only opens partially or requires manual assistance to raise
- Motor runs, hums or responds with a delay
- Clear “clack” noise when changing direction
Repair process
- An order: Select the appropriate motor model and complete the order.
- Sending: Send in the defective motor properly packaged (shipping costs for buyer).
- Repair: Professional repairs within 1-2 working days.
- Return shipping: Return shipping is generally possible, but only at the usual package costs if the motor sent in is packaged in a stable, space-saving and safe manner for transport. In the case of bulky or inadequate packaging (e.g. tube or bulky goods boxes), I reserve the right to invoice the additional costs of return shipping separately.
Processing time & shipping time
- The motor will be repaired no later than the following working day after receipt of the goods.
- The return will take place within another working day.
- Processing time may vary depending on platform and shipping method; exact information will be provided when the order is placed.
Important requirements
Repair only for selected Elero models (see variant list)
No repairs in the event of total damage (e.g. water damage, burned out windings, defective gearbox or brake)
The motor must not have been opened or tampered with
Product safety and quality
All repairs are carried out in accordance with the relevant safety standards and ensure that the motor functions properly. Changes to the house installation may only be made by qualified electricians.
Service & Extras
Upon request, I offer a rental cable for adjusting or resetting the motor. Please contact us in advance.
Warranty
A statutory warranty of 2 years applies exclusively to the installed spare parts.
A warranty on the entire motor or other components is excluded.
Sustainability & Second Life
Every repair extends the lifespan of your motor, reduces electronic waste and saves valuable resources.
In our “Second Life” section you will also find refurbished motors as a replacement solution.
Legal notice
Smart Home Thomas Reh is an independent company and is not affiliated with elero GmbH. The mention of the name “Elero” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, registered electrical engineering trade. Repairs are carried out exclusively in accordance with the applicable craft regulations. Responsible supervisory authority: Freiburg Chamber of Crafts, Bismarckallee 6, 79098 Freiburg im Breisgau.
Tubular motor fault diagnosis
Troubleshooting promise for tubular motors
Is your tubular motor no longer responding, only moving briefly or acknowledging it with a typical “clack” noise? Not every fault means the unit is beyond economical repair.In many cases, motors can be sent in and repaired directly. However, if the error patterns are unclear or borderline, I recommend a brief preliminary phone consultation. This makes it possible to assess in advance whether a repair seems realistic or whether there may be a total loss.
Following prior consultation, my fault-diagnosis guarantee applies: I carefully assess the submitted tubular motor for repairability. If a repair is technically impractical or not economically viable, you will only be charged the agreed fault-diagnosis fee of €35 plus possible return shipping.
In any case, you will receive a transparent professional assessment and then decide for yourself how to proceed.
Frequently asked questions about tubular motor diagnosis
Do I have to call before each submission?
No. Many motors can be sent in directly. However, if the error patterns are unclear or unusual, a telephone consultation is recommended.When does the fault-diagnosis guarantee apply?
The promise applies after prior agreement if repairability is to be tested.What happens in the event of a total loss?
If a repair is not worthwhile, you will only be charged the fault-diagnosis fee of €35 plus possible return shipping.Adjustment and reset cable rental for motors
Resetting a tubular motor and setting the limit positions – optional adjustment cable rental
To restore the factory settings or readjust the limit positions, many 230 V tubular motors may require an adjustment cable. This is particularly useful when the reset sequence has to be activated at the circuit breaker (fuse) and the motor is neither visible nor within hearing distance.
Many drives confirm the reset with a clicking sound or a brief movement of the motor. A universal adjustment and reset cable available for rental lets you carry out commissioning or resetting in a more controlled manner without repeatedly moving between the motor and the fuse box.
The rental cable is not included with this motor offer, but can be ordered separately from the shop, subject to availability.
Further information:
View the universal adjustment and reset cable rental