Somfy Sunea & Orea tubular motor repair – specialist workshop for radio motors (RTS & io) for cassette awnings & counter-tension systems
 
Your Somfy tubular motor says:
“I am the radio motor that provides perfect shade – precise, quiet and reliable.”
“At Thomas Reh, my electronics were tested and prepared for precise operation in counter-tension awning mechanisms.”
 
The specialised Somfy radio motor for cassette awnings
The Somfy Sunea and Orea radio motors – available in RTS and io versions – are specifically developed for cassette awnings and counter-tension systems. They combine precise limit-stop technology with modern radio control, ensuring smooth and even movement when extending and retracting the awning.
These motors can be conveniently controlled via handheld transmitters or through smart-home systems such as Somfy TaHoma and Connexoon. In the io version, operation via smartphone or tablet is also possible, offering maximum flexibility in everyday use.
Each motor is tested, adjusted and functionally inspected in the specialist workshop – “tested” for the next season under sun, wind and weather.
 
Advantages compared to buying a new model
 
 
Sustainable: Environmentally friendly repair instead of replacement – proven radio technology remains in use.
 
 
Cost-effective: Cheaper than a new motor; no new installation required.
 
 
No re-pairing required: Existing handheld transmitters and smart-home systems (e.g., Somfy TaHoma or Connexoon) remain connected, provided no factory reset was necessary.
 
 
Reliable: Electronics are tested, recalibrated and checked for radio range when an existing transmitter is supplied.
 
 
Compatible: Supports both RTS and io radio standards from Somfy – ideal for retrofit or mixed installations.
 
 
Tested: Each motor is checked after refurbishment for function, limit stops and radio stability where applicable.

 
This repair service applies to the following fault patterns
 
 
Awnings extend normally but retract only with manual assistance
 
 
Motor runs, hums or responds with delay
 
 
Noticeable “click” when changing direction

 
Repair process
 
 
Order: Select the appropriate motor model and complete the order.
 
 
Shipping: Send the defective motor properly packaged (shipping costs borne by the customer).
Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany.
 
 
Repair: Professional refurbishment within 1–2 business days.
 
 
Repair: Professional refurbishment within 1–2 business days.
 
 
Return shipping: Return shipping is generally possible at standard parcel rates, provided the motor is securely packed and as compact as possible. For bulky or insufficient packaging (e.g., tube or oversized cartons), I reserve the right to charge any additional return-shipping costs separately.

 
Processing & shipping times
 
 
The motor will be repaired no later than the next business day after receipt.
 
 
Return shipping usually takes place within one further business day.
 
 
Processing times may vary depending on platform and shipping method; exact details are provided at the time of ordering.

 
Important requirements
 
 
Repair only for selected Somfy models (see variant list)
 
 
No repair possible in cases of total damage (e.g., water damage, burnt windings, defective gearbox or brake, or overvoltage damage)
 
 
The motor must not have been opened or tampered with

 
Product safety and quality
All repairs are carried out in accordance with the relevant safety standards and ensure the proper function of the motor. Changes to the building’s electrical installation may only be performed by qualified electricians.
 
Service & extras
Upon request, I offer a loan cable for setting or resetting the motor. Please contact me beforehand.
 
Warranty
A statutory 2-year warranty applies exclusively to the installed replacement parts.
No warranty applies to the entire motor or other components.
 
Sustainability & Second Life
Every repair extends the life of your motor, reduces electronic waste and conserves valuable resources.
In my “Second Life” section you will also find refurbished motors as replacement options.
 
Legal notice
Smart Home Thomas Reh is an independent company and has no affiliation with Somfy Activités SA. The use of the name “Somfy” is solely for describing the service offered.
Smart Home Thomas Reh is an independent, registered specialist workshop of the electrical engineering trade. Repairs are carried out exclusively according to the applicable trade regulations. Supervising authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg, Germany.
 
Associated reference numbers on the type plate:
Orea 50 RTS 6/17:
5005472
Orea 50 RTS 10/17:
5005473
Orea 50 RTS 15/17:
5005474
Orea 50 RTS 20/17:
5005475
Orea 50 RTS 25/17:
5005476
Orea 50 RTS 30/17:
5005477F - 980975C - 5005477E - X980975B
Orea 50 RTS 35/17:
5005478F - 980978C - 980978 - 500547E - X980978B - 5005478E - 980978B
Orea 50 RTS 40/17:
5005479F - 980981F - 5005479G - 5005479
Orea 50 RTS 50/12:
5005480
Orea 60 RTS 55/17:
5005461 - 990218C
Sunea 50 io 35/17:
5063121
Sunea 50 io 40/17:
5063122
Sunea 50 io 50/12:
5063123