Somfy Oximo Tubular Motor Repair – Specialist Workshop for Radio-Controlled Roller Shutter Motors (RTS & io)
 
Your Somfy tubular motor says:
“I am the radio-controlled motor that thinks ahead – operated via remote control or Smart Home system.”
“At Thomas Reh, my electronics were inspected, recalibrated and prepared for many more radio cycles.”
 
The intelligent Somfy radio motor
The Oximo radio series from Somfy – available as RTS and io versions – are among the most advanced tubular motors for roller shutters. They combine precise electronic end-limit technology with convenient radio control, either via handheld transmitter or integrated into the Smart Home central unit.
The integrated obstacle and frost detection reliably protects both shutter and motor, while the torque regulation ensures smooth start-up and stopping. The bidirectional communication of the io series allows the motor to send status feedback to the control unit – ideal for networked systems.
All motors are tested in the specialist workshop for function, torque and end-limit storage. Every repaired motor is therefore fully checked and ready for use – “tested” in the best possible sense.
 
Advantages compared to buying a new motor
 
 
Sustainable: Environmentally friendly repair instead of replacement – proven radio technology stays in service.
 
 
Cost-effective: Repair is cheaper than buying new, no new installation required.
 
 
No re-pairing needed: Existing remote controls and Smart Home systems (e.g. Somfy TaHoma or Connexoon) remain connected unless a factory reset is required.
 
 
Reliable: Electronics are tested, recalibrated and radio range is checked if an existing transmitter is supplied.
 
 
Compatible: Supports both RTS and io standards from Somfy – ideal for retrofit and mixed systems.
 
 
Tested: Every motor is tested after repair for function, end-limits and radio stability if applicable.

 
This repair covers the following symptoms
 
 
Roller shutter moves down but requires assistance to move up again
 
 
Motor runs, hums or responds with delay
 
 
Clear “click” sound when changing direction

 
Repair process
 
 
Order: Select the correct model and complete the order.
 
 
Shipping: Send the defective motor properly packaged (shipping costs borne by the buyer).
 
 
Repair: Professional repair within 1–2 working days.
 
 
Return shipping: Return shipping is possible at standard parcel rates if packaging is secure, compact and transport-safe. For bulky or insufficient packaging (e.g. tube cartons or oversized parcels), I reserve the right to charge additional return shipping costs.

 
Processing & shipping times
 
 
The motor will be repaired no later than the following working day after arrival.
 
 
Return shipping usually takes place within one additional working day.
 
 
Processing time may vary depending on platform and shipping method; exact details are provided upon ordering.

 
Important requirements
 
 
Repair only for selected Somfy models (see variant list).
 
 
No repair possible in case of total damage (e.g. water damage, burnt windings, defective gearbox or brake, surge damage).
 
 
The motor must not have been opened or tampered with.

 
Product safety and quality
All repairs are carried out according to the relevant safety standards and guarantee safe motor operation. Changes to the house installation may only be carried out by qualified electricians.
 
Service & extras
A loan cable for adjusting or resetting the motor is available upon request. Please contact me in advance.
 
Warranty
A statutory warranty of 2 years applies exclusively to the replaced components.
No warranty is provided for the entire motor or other components.
 
Sustainability & Second Life
Each repair extends the service life of your motor, reduces electronic waste and conserves valuable resources.
In the “Second Life” section you will also find refurbished motors as replacement options.
 
Legal notice
Smart Home Thomas Reh is an independent company and is not affiliated with Somfy Activités SA.
The mention of the name “Somfy” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, registered craft business of the electrical engineering trade. Repairs are carried out exclusively in accordance with applicable craft regulations.
Supervisory authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg im Breisgau.
 
Associated reference number on the nameplate:
Oximo 50 RTS 6/17:
5005459
Oximo 50 RTS 10/17:
5005460C - 980713C
Oximo 50 RTS 15/17:
5005461
Oximo 50 RTS 20/17:
5005462
Oximo 50 RTS 30/17:
5005463
Oximo 50 RTS 40/17:
5005464
Oximo 50 S Auto io 6/17:
5046934
Oximo 50 io 6/17:
5046933
Oximo 50 io 10/17:
5046935
Oximo 50 io 15/17:
5046936
Oximo 50 io 20/17:
5046937
Oximo 50 io 30/17:
5046938
Oximo 50 io 40/17:
5046939