Simu T5S E tubular motor repair – specialist workshop for electronic roller shutter motors with obstacle & frost detection
 
Your Simu tubular motor says:
“I am the motor that notices when something gets stuck – thanks to my intelligent obstacle and frost detection.”
“At Thomas Reh’s workshop, I learned once again how to stop precisely and run safely – whether in winter frost or under heavy resistance.”
 
The electronic SIMU technology
The T5S E (ACS-E), RolTop and RolMotion motor series are among the most advanced electronic drives from SIMU – a brand of the Somfy Group. They operate with automatic limit detection and intelligent torque control. Thanks to integrated safety functions such as obstacle and frost detection, they reliably protect roller shutters and systems from damage and overload.
These motors are commonly installed in premium roller shutter systems and door control applications. As many models are no longer available new, or must remain integrated into existing control systems, a professional repair is often the most economical and sensible option.
 
Advantages compared to a new purchase
 
 
Sustainable: Environmentally friendly repair instead of replacement – proven technology stays in use.
 
 
Cost-saving: Repair is cheaper than buying new, with no system conversion or new controller required.
 
 
Automatic limits: After refurbishment, the electronic limit detection remains intact – provided no factory reset was required.
 
 
Reliable: Electronics are tested to ensure precise running behaviour and accurate limit detection.
 
 
Compatible: Suitable for roller shutter systems with WT and SIMU controls as well as Somfy Group smart home environments.
 
 
Also for RolMotion models: Repair is often possible, even when specialised parts are required. The additional effort is justified to avoid costly system conversions.

 
Applicable for the following fault patterns
 
 
Roller shutter lowers normally but only rises with manual assistance
 
 
Motor runs, hums or reacts with delay
 
 
Significant “click” noise when changing direction

 
Repair process
 
 
Order: Select the correct motor model and complete the order.
 
 
Shipping: Send the defective motor well-packed (shipping costs borne by the customer).
Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany.
 
 
Repair: Professional refurbishment within 1–2 working days.
 
 
Repair: Professional refurbishment within 1–2 working days.
 
 
Return shipping: Return shipping is generally possible, but only at standard parcel rates if the motor is securely and compactly packed. For bulky or insufficient packaging (e.g. tube or oversized boxes), I reserve the right to invoice additional return shipping costs.

 
Processing time & shipping time
 
 
The motor is repaired no later than the next working day after arrival.
 
 
Return shipping usually takes place within one additional working day.
 
 
Processing time may vary depending on platform and shipping method; exact information is provided upon order.

 
Important requirements
 
 
Repair only for selected Simu models (see variant list)
 
 
No repair in cases of total damage (e.g. water damage, burnt windings, defective gearbox or brake, or overvoltage damage)
 
 
Motor must not have been opened or tampered with

 
Product safety and quality
All repairs are performed according to the relevant safety standards and ensure full functional reliability of the motor. Changes to household electrical installations must only be carried out by qualified electricians.
 
Service & extras
On request, I offer a loan cable for setting or resetting the motor. Please contact me in advance.
 
Warranty
A statutory warranty of 2 years applies exclusively to the installed replacement parts.
No warranty is provided for the entire motor or other components.
 
Sustainability & second life
Every repair extends the lifespan of your motor, reduces electronic waste and conserves valuable resources.
In our “Second Life” section, you will also find refurbished motors as replacement options.
 
Legal notice
SIMU is a brand of SIMU SAS (Somfy Group). Smart Home Thomas Reh is not affiliated with SIMU SAS or the Somfy Group. The use of the name “SIMU” serves solely to describe the service offered. Smart Home Thomas Reh is an independent, registered craft business in the electrical engineering trade.
Repairs are performed exclusively according to applicable craft regulations. Responsible supervisory authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg im Breisgau.
 
Associated reference numbers on the type plate:
T5S E 8/17:
2009425
T5S E 10/17:
2009426
T5S E 15/17:
2009427
T5S E 20/17:
2009428
T5S E 25/17:
2009429
T5S E 35/17:
2009430