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Simu T5S E BHZ radio-controlled tubular motor repair | bidirectional | smart home roller shutter

Simu T5S E BHZ radio-controlled tubular motor repair | bidirectional | smart home roller shutter

From €50.00Price
Sales Tax Included | 
Simu T5S E BHZ Radio Tubular Motor Repair – Specialist Workshop for Radio-Controlled Roller Shutter Motors (Bidirectional | Smart Home)


 


Your Simu radio motor says:


“I am the motor that not only listens but also talks – I transmit my position, report obstacles and react to smart home commands.”


“At Thomas Reh, my electronics were tested, recalibrated and tuned for reliable radio communication – ready for many more years in intelligent home operation.”


 


The intelligent SIMU radio motor


The T5S E BHZ series is among the most modern radio drives from SIMU, a brand of the Somfy Group. These bidirectional radio motors feature integrated obstacle and frost detection and actively communicate with the control unit. They not only confirm the receipt of a command but also report their current status – ideal for smart home solutions.


Thanks to precise electronic end-limit detection and torque control, roller shutters move smoothly and gently on the material. Repairing these motors is particularly worthwhile, as they are technically sophisticated and new purchases often involve high system costs.


 


Advantages compared to buying a new motor


     
 
  • Sustainable: Environmentally friendly repair instead of replacement – proven radio technology remains in service.
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  • Cost-effective: Repair is cheaper than buying new, no new installation required.
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  • No re-pairing required: Existing remote controls and smart home systems (e.g. Simu LiveIn 2 or Somfy TaHoma) remain connected, as long as no factory reset is necessary.
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  • Reliable: Electronics are tested, recalibrated and the radio range is checked if an existing radio handset is supplied.
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  • Compatible: Supports the bidirectional radio standards of the Simu BHZ series – ideal for retrofit and mixed systems.
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  • Tested: Every motor is checked after repair for function, end-limits and, where applicable, radio stability.
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This repair covers the following fault patterns


     
 
  • Roller shutter moves down but only goes up again with assistance
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  • Motor runs, hums or responds with delay
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  • Noticeable “click” sound when changing direction
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Repair process


     
 
  • Order: Select the appropriate motor model and complete the order.
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  • Shipping: Send the defective motor properly packed (shipping costs borne by the buyer).
    Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany.
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  • Repair: Professional repair within 1–2 working days.
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  • Repair: Professional repair within 1–2 working days.
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  • Return shipping: Return shipping is generally possible at standard parcel rates if the motor is packed securely, compactly and transport-safe. For bulky or inadequate packaging (e.g. tube cartons or oversized parcels), I reserve the right to charge additional return shipping costs.
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Processing & shipping times


     
 
  • The motor is repaired no later than the following working day after receipt.
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  • Return shipping usually takes place within one further working day.
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  • Processing times may vary depending on platform and shipping method; exact details are provided when the order is placed.
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Important requirements


     
 
  • Repair only for selected Simu models (see variant list).
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  • No repair in case of total damage (e.g. water damage, burnt windings, defective gearbox or brake, as well as surge damage).
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  • The motor must not have been opened or tampered with.
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Product safety and quality


All repairs are carried out in accordance with the relevant safety standards and ensure proper motor operation. Any changes to the building installation may only be carried out by qualified electricians.


 


Service & extras


On request, I offer a loan cable for setting or resetting the motor. Please contact me in advance.


 


Warranty


A statutory warranty of 2 years applies exclusively to the installed replacement parts.


No warranty is provided for the complete motor or other components.


 


Sustainability & Second Life


Each repair extends the service life of your motor, reduces electronic waste and conserves valuable resources.


In the “Second Life” section you will also find refurbished motors as replacement options.


 


Legal notice


SIMU is a brand of SIMU SAS (Somfy Group). Smart Home Thomas Reh is not affiliated with SIMU SAS or the Somfy Group. The mention of the name “SIMU” serves solely to describe the service offered. Smart Home Thomas Reh is an independent, registered craft business of the electrical engineering trade.
Repairs are carried out exclusively in accordance with the applicable craft regulations. Supervisory authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg im Breisgau.


 


Associated reference number on the nameplate:


T5S E BHZ 8/17:
2009425


T5S E BHZ 10/17:
2009426


T5S E BHZ 15/17:
2009427


T5S E BHZ 20/17:
2009428


T5S E BHZ 25/17:
2009429


T5S E BHZ 35/17:
2009430
Quantity

  • Fehler-Findung Rohrmotor: Diagnose

    Troubleshooting Promise for Tubular Motors

    Is your tubular motor no longer responding, only moving briefly, or making a typical "click" sound? Not every defect automatically means a total economic loss.

    In many cases, motors can be sent in directly and repaired. In the event of unclear or borderline fault symptoms, however, I recommend a telephone pre-assessment. This allows us to estimate in advance whether a repair appears realistic or whether a total loss may be present.

    After prior consultation, my Troubleshooting Promise applies: I carefully inspect the submitted tubular motor for repairability. If repair is not technically reasonable or economically viable, only the agreed troubleshooting flat rate of €35 plus any return shipping costs will be charged.

    In any case, you will receive a transparent professional assessment and can then decide yourself on the next steps.

    Frequently Asked Questions about Tubular Motor Diagnosis

    Do I need to call before every shipment? No. Many motors can be sent in directly. However, in the case of unclear or unusual fault symptoms, a telephone consultation is recommended.

    When does the Troubleshooting Promise apply? The promise applies after prior coordination if repairability is to be assessed.

    What happens in the event of a total loss? If repair is not reasonable, only the troubleshooting flat rate of €25 plus any return shipping costs will be charged.

  • Einstell- & Reset-Leihkabel für Motoren

    Reset tubular motor & set end positions – optional rental cable

    For resetting to factory settings or re-adjusting the end positions, many 230V tubular motors may require a setting cable – especially when the reset sequence must be triggered via the circuit breaker (fuse) and the motor is not within sight or hearing range. Many drives confirm the reset with a clicking sound or a brief motor movement. With a universally applicable setting & reset rental cable, commissioning or resetting can be carried out in a more controlled manner without having to switch repeatedly between the motor and the fuse box. The rental cable is not included in this motor offer but can be ordered separately in the shop, subject to availability. Further information: View universal setting & reset rental cable

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