Elero CSM-E SunTop Tubular Motor Repair – Specialist Workshop for Electronic Awning Motors with Limit Switch Technology
 
Your Elero tubular motor says:
“I was the motor that always knew when to stop – precise, quiet and reliable in daily operation.”
“At Thomas Reh, my electronics were tested and my limit positions were recalibrated – ready to move the awning with confidence once again.”
 
The electronic Elero motor for awnings
The electronic tubular motors CSM-E and SunTop from Elero were specifically developed for articulated-arm awnings and cassette awnings. They combine precise limit switch technology with a robust mechanical design, ensuring accurate stop points when extending and retracting the awning – even after many operating cycles.
Thanks to their precise limit shut-off and durable components, these motors are especially suited for demanding awning applications, such as cassette or counter-traction systems. The electronic limit position detection remains stored permanently and can be easily readjusted if required – ideal for long-term operation.
Each repair is performed in a certified workshop, electronically tested, and set according to the original awning-motor parameters – “tested” for reliable performance under sun, wind and weather.
 
Advantages compared with purchasing a new motor
 
 
Sustainable: Environmentally friendly repair instead of replacement – proven electronics stay in service.
 
 
Cost-efficient: Repair is more economical than replacement; no conversion or new controller required.
 
 
Automatic limit positions: After refurbishment, the electronic limit settings remain stored – unless a factory reset is required.
 
 
Reliable: Electronics are tested to ensure precise limit positioning for awnings and counter-traction systems.
 
 
Compatible: Suitable for awning systems with Elero controls or external timers.
 
 
Also for older models: Repair often possible after diagnosing the fault beforehand.

 
This repair applies to the following fault patterns
 
 
Awnings extend but retract only with manual assistance
 
 
Motor runs, hums, or responds with delay
 
 
Distinct “click” noise when changing direction

 
Repair process
 
 
Order: Select the appropriate motor model and complete your order.
 
 
Shipping: Send in the defective motor, properly packaged (shipping costs borne by the buyer).
Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany.
 
 
Repair: Professional refurbishment within 1–2 working days.
 
 
Repair: Professional refurbishment within 1–2 working days.
 
 
Return shipping: Return shipping is generally possible, but only at standard parcel rates if the motor is packed securely, space-saving and transport-safe. For bulky or insufficient packaging (e.g., tube cartons or oversized parcels), I reserve the right to charge the additional return-shipping costs separately.

 
Processing & shipping time
 
 
The motor is repaired no later than the next business day after arrival.
 
 
Return shipping usually occurs within one additional business day.
 
 
Processing time may vary depending on the platform and shipping method; exact details are provided when placing the order.

 
Important requirements
 
 
Repair only for selected Elero models (see variant list)
 
 
No repair possible in cases of total damage (e.g., water damage, burnt windings, defective gearbox or brake, as well as overvoltage damage)
 
 
Motor must not have been opened or tampered with

 
Product safety and quality
All repairs are performed according to the relevant safety standards and ensure proper motor functionality. Modifications to the building’s electrical installation may only be carried out by qualified electricians.
 
Service & extras
On request, I offer a loan cable for setting or resetting the motor. Please contact me in advance.
 
Warranty
The statutory warranty period is 2 years, applying exclusively to the components installed during the repair.
No warranty is provided for the entire motor or other components.
 
Sustainability & second life
Each repair extends the motor’s service life, reduces electronic waste and conserves valuable resources.
In our “Second Life” section, you can also find refurbished motors as replacement units.
 
Legal notice
Smart Home Thomas Reh is an independent company and is not affiliated with elero GmbH. The use of the name “Elero” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, licensed craftsman business of the electrical engineering trade. Repairs are performed exclusively in accordance with applicable trade regulations. Supervisory authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg im Breisgau, Germany.
 
Associated reference numbers on the type label:
T9/2.5 CSM-E:
31374.001.0006.07
T11/4 CSM-E:
31.504.0001.000