Elero CSM-868 SunTop-868 Tubular Motor Repair – Specialist Workshop for 868 MHz Radio Awning Motors for Articulated-Arm & Cassette Awnings
 
Your Elero tubular motor says:
“I am the radio-controlled motor for perfect sun protection – precise, quiet and reliable in wind and weather.”
“At Thomas Reh, my electronics were checked and my radio connection recalibrated – ready for many more sunny days under the awning.”
 
The specialised Elero radio motor for awnings
The CSM-868 and SunTop-868 radio motors from Elero are proven electronic drives for articulated-arm and cassette awnings. They operate with Elero’s bidirectional 868 MHz radio standard, ensuring reliable communication between motor, transmitter and sensor – while also providing status feedback to the control system.
These motors combine precise end-limit technology with convenient radio control and exceptionally smooth operation. They can be operated via hand transmitter, radio time switch or Smart Home systems, making them ideal for both new installations and retrofitting.
Each motor is tested, calibrated and checked for radio range in the specialist workshop – “tested” for its next deployment in sun, wind and weather.
 
Advantages compared to a new purchase
 
 
Sustainable: Environmentally friendly repair instead of replacement – proven radio technology remains in use.
 
 
Cost-effective: Repair is cheaper than buying new; no reinstallation required.
 
 
No re-pairing required: Existing hand transmitters and radio control units remain connected unless a factory reset is necessary.
 
 
Reliable: Electronics are checked and tested for radio range, provided an existing transmitter is included.
 
 
Compatible: Supports the bidirectional Elero 868 MHz system and Smart Home components from Elero and partner brands.
 
 
Tested: Every motor is tested for function, end-limits and radio stability after repair.

 
This repair covers the following symptoms
 
 
Awnings extend, but retract only with manual assistance
 
 
Motor runs, hums or responds with delay
 
 
Distinct “click” sound when changing direction

 
Repair process
 
 
Order: Select the correct motor model and complete the order.
 
 
Shipping: Send the defective motor properly packaged (shipping at buyer’s cost).
Shipping address: Smart Home Thomas Reh, Auenweg 19, 77880 Sasbach, Germany.
 
 
Repair: Professional repair within 1–2 working days.
 
 
Repair: Professional repair within 1–2 working days.
 
 
Return shipping: Return shipping is possible at standard parcel rates if the motor is packaged securely and compactly. For bulky or insufficient packaging (e.g. tube cartons or oversized parcels), I reserve the right to charge additional return shipping fees.

 
Processing & shipping times
 
 
The motor is repaired no later than the next working day after arrival.
 
 
Return shipping usually takes place within one additional working day.
 
 
Processing time may vary depending on platform and shipping method; exact details are provided after ordering.

 
Important requirements
 
 
Repair only for selected Elero models (see variant list).
 
 
No repair possible in case of total damage (e.g. water damage, burnt windings, defective gears or brake, or surge damage).
 
 
Motor must not have been opened or tampered with.

 
Product safety and quality
All repairs are carried out according to relevant safety standards and ensure correct motor function. Modifications to household electrical installations may only be performed by qualified electricians.
 
Service & extras
A loan cable for adjusting or resetting the motor can be provided upon request. Please contact me in advance.
 
Warranty
A statutory warranty of 2 years applies exclusively to the replaced components.
No warranty is provided for the entire motor or other components.
 
Sustainability & Second Life
Each repair extends the lifespan of your motor, reduces electronic waste and helps preserve valuable resources.
In our “Second Life” section, you will also find refurbished motors as replacement options.
 
Legal notice
Smart Home Thomas Reh is an independent company and is not affiliated with elero GmbH. The use of the name “Elero” serves solely to describe the service offered.
Smart Home Thomas Reh is an independent, registered craft business in the electrical engineering trade. Repairs are carried out exclusively in accordance with applicable craft regulations. Supervisory authority: Handwerkskammer Freiburg, Bismarckallee 6, 79098 Freiburg im Breisgau.