🇬🇧 Repairing Somfy Controls

Repairing your Somfy controls not only contributes to sustainability in our consumer society but also offers several advantages:

• Reduce Waste: By repairing rather than replacing, you minimize waste and avoid unnecessary resource consumption.
• Cost Savings: Repairs are often significantly cheaper than purchasing new products, leading to substantial savings.
• Maintain Aesthetic Integrity: Avoid style disruptions in your home by keeping existing, perhaps rare, Somfy products instead of replacing them with newer models.
• Preserve Existing Installations: There's no need to modify your existing home installations, making the repair process seamless.

• Clicking Sound: If your control only makes a clicking noise when pressing the up or down button, the relays may not be engaging properly.
• LCD Display Malfunction: For controls with an LCD display that turns off when a button is pressed, we can diagnose and fix the issue.
• Timer Function Loss: If your timer control loses its settings after a power outage, we have the expertise to restore its functionality.

• Contact Me First: If your issue doesn’t match the ones described, please reach out before placing an order.
• Select Your Item: Choose the relevant product and complete the purchase.
• Provide Details: Use the notification field during the order process to describe the issue.
• Send Your Device: Package your control securely and send it to the address below at your own cost.
• Repair Turnaround: After payment and inspection, repairs will typically be completed within one business day.

Customer Care Commitment

I understand how critical it is for your shading system to function effectively. By sending your control promptly and making timely payments, you can expedite the repair process. Please keep in mind that shipping times are outside my control.

Warranty and Quality Assurance

I use high-quality replacement parts, and all replaced parts come with a two-year warranty.

To qualify for repair:

• The control has not been previously opened or tampered with.
• There has been no short circuit that triggered the circuit breaker.
• The issues must align with those described above.

Safety Notice

Only qualified electricians should make changes to your home installation, adhering to the five safety rules. We cannot assume responsibility for any consequences resulting from unauthorized modifications.

Shipping Information

Shipping costs are calculated based on weight, meaning if multiple units are repaired, only the applicable costs will be charged. We typically ship via DHL.

Sustainable Packaging Initiative

We aim to minimize packaging waste. Therefore, we usually reuse the packaging you originally used to send the item, contributing together to environmental sustainability.

Contact Information

Smart Home Thomas Reh

Auenweg 19

77880 Sasbach

Germany

Check out my repair service for that as well.

Smart Home Thomas Reh is an independent business and is not affiliated with Somfy Activités SA or its subsidiaries. The mention of the name 'Somfy' is solely for describing the services offered and implies no authorized connection or endorsement by Somfy. All trademark rights to 'Somfy' belong to Somfy Activités SA.